Customer Service Manager - State Farm Agent Team Member (Customer Relations Focus)

Full Time in Holland, MI

requirements

  • Excellent communication skills - written, verbal and listening
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Experience in a variety of computer applications, particularly Windows
  • Pride in getting work done accurately and timely
  • Ability to make presentations to potential customers
  • Achieve mutually agreed upon marketing goals
  • Bilingual - Spanish preferred
  • Property and Casualty license (must have currently)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $38,500.00 - $47,000.00 per year



about our agency

  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, y Renters Insurance.
  • Our office is located in 11539 E. Lakewood Blvd, ste 90, Holland Mi - Next to Salt & Pepper Restaurant.
  • Our office is open 9 to 5:30, except Friday we close at 5.
  • I have been a State Farm agent since 1994.
  • I am a proud graduate of Michigan State University.
  • We currently have 7 team members at our agency.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, y New Agent Program Qualifier
  • Additional languages spoken: Spanish

responsibilities

  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

position overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

ready to launch your career?

We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Come work with an energetic, fun team at Dorothy Ortez - State Farm Agent!

we look forward to speaking with you!

as an agent team member, you will receive...

  • 401K
  • Salary plus commission/bonus
  • Health benefits
  • Profit sharing
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none